Widerrufsrecht

Return Policy

At Busted Bronco, every item is made to order specifically for you. Because of this, we do not accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or no longer wanting the item.

Please review our size charts carefully before placing your order. If you have any questions about sizing, we’re always happy to help before you purchase.

Manufacturing Defects & Incorrect Orders

We stand behind the quality of our products. If your order arrives with a manufacturing defect or if you receive the wrong item, please contact us within 30 days of receiving your order.

To submit a claim, email sales@bustedbroncoapparel.com with:

  • Your order number
  • A description of the issue
  • Clear photos showing the defect or incorrect item

If your claim is approved, we will replace the item at no cost to you. We may request that the original item be returned before sending a replacement. If a return is required, we will provide further instructions.

Items sent back without contacting us first will not be accepted.

What Is Considered a Manufacturing Defect?

Examples include:

  • Holes or tears caused during manufacturing
  • Major printing defects or significant print misalignment
  • Incorrect garment or size shipped
  • Faulty stitching or construction

Normal wear and tear, accidental damage, improper washing, slight color variations, or issues caused by ordering the wrong size are not considered manufacturing defects.

Non-Returnable Items

Because our products are made to order, we do not accept returns or exchanges for:

  • Incorrect size ordered
  • Change of mind
  • Color preference
  • Sale items
  • Gift cards

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel your order within 14 days of receiving it under applicable consumer protection laws.

The item must be unworn, unused, with tags attached, in its original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Questions

If you have any questions about your order or believe you’ve received a defective item, please contact us at sales@bustedbroncoapparel.com. We’re committed to making things right whenever a genuine manufacturing issue occurs.